Data Deletion Policy for Telehealth App

We understand that you may wish to delete your account from the Telehealth App. This page provides detailed information
about the account deletion process, including the steps to request deletion, the types of data that will be deleted, and any
data that may be retained for legal or operational reasons.

How to Request Account Deletion

To request the deletion of your Telehealth account, please follow the steps below:

Step 1: Send an email to support@primedehealth.com

Use the subject line: Account Deletion Request

Include your registered email address and full name in the message body

Step 2: Confirm Deletion

We will process your request within 7 business days, and confirm once your data has been deleted.

Data Deletion & Retention

Upon successful account deletion, the following data will be permanently removed from our active systems:

Personal Information

Appointment History

Wallet Details & Payment History

Consultation Logs & Prescriptions

Please note that some data may be retained for a limited period for legal, regulatory, or operational purposes, such as:

Billing records

Audit Logs

Retained data will be securely stored and accessed only when necessary. After the retention period, this data will also be
permanently deleted.

If you have any questions or concerns about the account deletion process or data retention, please contact our support team
at info@primedEhealth.com or call us at +234 814 114 3029.